Refund & Cancellation Policy
1. Digital Goods
Energy credits and Pro Plan subscriptions provided by vexta are digital services. Once Energy is consumed or a subscription period begins, we do not offer refunds, except as required by applicable law.
2. Cancellation of Subscriptions
If you are subscribed to a recurring Pro Plan, you may cancel your subscription at any time through your account settings. Your access will remain active until the end of your current billing period. No partial refunds will be issued for unused time.
3. Exceptions
If you experience a technical error during the payment process that results in a double charge or failure to receive Energy credits, please contact our support team within 7 days of the transaction for an investigation and manual adjustment or refund.
4. Contact Us
To request support regarding payments or refunds, please email us at [email protected] with your Omise transaction receipt.